Where does Klein ship to?
We can deliver to any physical address within Australia. At present, we do not ship internationally.
I just placed my order online. What now?
Once you have placed an order, you will receive an email confirmation with your order details. If there are any problems with your order, we will contact you within 1 business day of receiving your order. After your order is processed, we will notify you by email when your order has shipped or is available for pick up.
What is the expected delivery time?
Location and order size will affect the delivery time of your order. If items are in stock, approximate delivery lead times are as follows:
- Melbourne/ Sydney Metro within 3-5 business days
- Outside Melbourne/Sydney Metro 7-10 working days
Can I view your products in person?
Yes, of course. We have a showroom in Melbourne and in Sydney where you can view our entire range of furniture solutions. See our Contact Us page for their locations. Alternatively, product samples can be organised for larger quantities, please message us if you are interested in having a sample delivered.
How can I track my order?
Our policy is to keep you informed. We will notify you of the expected delivery date after you place your order. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our team to confirm a suitable time for delivery.
Can I pick my order up?
Yes. Any order can be collected from our Melbourne CBD showroom or warehouse or Sydney CBD warehouse free of charge.
Can I return my order if I change my mind?
As many of Klein’s products are built to order and arrive fully assembled they usually cannot be returned. For this reason, we also cannot offer exchanges for change of mind. However, where it is possible to return or exchange an item, Klein reserves the right to charge a 20% restocking fee.
Do your products have warranties?
All our products carry a minimum 3 year warranty, with most products carrying 5 year warranties. We offer customer support and on site servicing where possible.
What do I do if I receive a damaged item?
If you receive a damaged item please contact us email@example.com. We will make the appropriate arrangements to either have the item repaired or have a replacement sent as soon as possible.
What currency are purchases you charged in?
All prices displayed and transactions processed in AUD.